Please visit the Customer Service Desk in-store for assistance with refunds or incorrect charges or call Customer Care at 1-800-553-2324.
Frequently Asked Questions
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Due to high demand for our Curbside Pickup and Delivery business, our timeslots are sold out up to 5 days in advance. Please check back daily for more time slots.
If you are seeing a message that delivery is not available in your area but you have received it in the past, please know that we have not shut down the service. Rather, time slots are sold out and we are working every day to open up more!
For pickup orders, if all upcoming timeslots are sold out, the timeslot information does not show. Please check back daily for more timeslots.
Due to the current guidelines for social distancing, delivery drivers will contact the customer to make sure someone is home to receive the order and the order will be placed at the entrance to the home or facility.
From My Account select Manage Orders. Find the order you’d like to edit and click Change to make changes. Add or remove the items you’d like, then simply place your order again! If you have ordered from the Giant Eagle app, you will need to log in to the Curbside Express website and follow above instructions to edit your order. If you’re no longer able to edit your order online, please call your selected Curbside Express location.
From My Account, select Manage Orders. Find the order that you’d like to cancel and click Cancel Order. Your card will not be charged.
When you review your cart, there is a checkbox next to each item that you can use to allow your personal shopper to choose substitutions. There is a checkbox at the top of the review cart page that will allow substitutions for all products in your cart. You can also add a note for your personal shopper on this page. If you have chosen to allow substitutions, our personal shoppers will do their best to find an alternative for any items that are unavailable. If you are unsatisfied with any substitutions, please contact Customer Care at 1-800-553-2324 or 1-866-620-0216 (Indianapolis customers) for assistance.
To limit contact between team members and guests, we are requiring online payment with credit, debit, paypal, or Giant Eagle Gift Card. You will not be charged until you arrive for pickup or until the order leaves for delivery.
In support of contactless delivery and pickup, there are areas where we have disabled all age-restricted products including alcohol, tobacco, and age-restricted OTC pharmacy items.
For delivery orders, you may clip e-coupons before submitting your order. On store pick up orders, customers should inform team members of the total dollar amount of their coupons when calling in to notify of arrival. Team members will make a price adjustment accordingly and does not need to collect the coupons.
In an effort to create a safe and clean environment for our guests and Team Members, we have decided to temporarily stop accepting returned items. All sales are final, so please make your purchases carefully. We apologize for any inconvenience this may cause and appreciate your understanding.
We have seen an unprecedented demand in our stores and we are doing our best to make sure everyone in the community has access to the essentials. We are partnering with our suppliers to keep our shelves stocked. Even so, we are experiencing low levels of certain products so we are temporarily suspending rainchecks. We appreciate your understanding.
We will resume our regular policies as soon as it is safe to do so.
